Unleashing the Power of Strategic Hiring
🎯 Hiring Right: The Key to Hospitality Success 🎯 Your venue's success hinges on hiring the right team. Discover how a structured interview system and leadership training transformed our hiring proc... ...more
Hospitality
December 20, 2024•2 min read
Business is a reflection of its leadership
🌟 In my 20s, a chaotic shift as a new bar manager taught me a powerful leadership lesson: accountability starts at the top. That humbling experience shaped the core principles I used to build my own ... ...more
Hospitality
December 16, 2024•2 min read
Close the Gap Between Perception and Reality
✨ Hospitality vs. Perception: The Eye-Opening Gap ✨ Staff rated their hospitality at 9.5/10, but guests scored it just 6/10. Mark Perrault nailed it: “We’re in the customer perception business.” Clos... ...more
Hospitality
November 01, 2024•1 min read
Random Acts of Kindness
🌟 The Power of Kindness: How a Skeptical Idea Transformed My Restaurant 🌟 When my team pitched a Random Acts of Kindness program, I was skeptical—budget concerns, fairness, measuring success. But a... ...more
Hospitality
October 01, 2024•2 min read
Incentive Program: How I Boosted Moral This Time of Year
💡 Motivating Staff with Creative Rewards 💡 Discover how we used a $15 cost-per-card Partnership Program to provide $50 gift cards, celebrate team achievements, and boost morale. A cost-effective wa... ...more
Hospitality
December 19, 2023•2 min read
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